	ESTARTDESK.COM
	Home Site Map

LiveTime Releases 64 bit ITIL Service Management Virtual Appliance

Newport Beach, CA (PRWEB) May 7, 2009 -- LiveTime Software, a leading provider of ITIL certified Service Management (http://livetime.com/webservicedesk/ServiceManager.html) and Help Desk (http://livetime.com/webservicedesk/HelpDesk.html) software, today released version 5.5 of its highly integrated virtual appliance (http://blogs.livetime.com/livetime-multi-tenancy-for-service-providers/). The latest version of LiveTime's JeOS (Just Enough Operating System) provides 64 bit native performance, Java 6, Apache Tomcat 6, Apache Web Server 2.2 and LiveTime 5.5. LiveTime's virtual machine is available for all major virtualized environments such as VMWare, Sun Virtual Box and Citrix XenServer 5.0 and is also available in the Open Virtualization Format.

LiveTime's JeOS is now production grade and recommended for all environments wishing to virtualize their service management solution. With 64 bit native performance and the ability to address more than 2GB of RAM, LiveTime can scale to any size organization. This version has been specifically optimized for SaaS provider networks and outsourced service providers using LiveTime in a muti-tenant environment. The appliance also includes support for symmetric multiprocessing for optimal performance across virtualized CPU's.

LiveTime's virtual appliance includes built-in debugging, configuration and management utilities. Simple guided menus provide easy access to networking, monitoring and general system utilities. The menu driven environment also supports automatic upgrades and SSL out of the box.

Organizations can now leverage LiveTime's highly scalable ITIL Service Management software with the ease of installation of traditional software. The virtual appliance provides the necessary scalability and security that is difficult to achieve when deployed on existing hardware and operating systems. Since the system has been hardened at the operating system layer, LiveTime provides Just Enough Operating System for its needs. This makes the system easy to update and maintain and provides a very small footprint and a 170MB download.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction.

# # #

This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.



A Look at IT Help Desk Software IT help desk software can be a valuable resource for technicians to manage and resolve troubleshooting tickets. Most companies realize the benefits of purchasing help desk software since it is a reliable way to manage customer inquiries and complaints. Software can benefit your own Business There is no small organization or large corporate network remaining in business for longer without an adequate customer support service for troubleshooting.Customer Support Software and Help Desk Software are useful aids to manage your communications with both actual customers and potential clients. This type of software help you centralize email inquiries live chat sessions and online issues among other activities.A typical Help Desk Software package often includes a convenient way to record issues received by phone as well as those submitted via online support ticket system. Help Desk Software also contributes to enhance interaction between staff and customers providing them with top notch technology that usually comprises knowledge and p ... Web-Based Help Desk Software Integrates With Cross-Platform Client Management Solution Web Help Desk, a pioneering web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. Imported LANrev asset discovery data and instant access to LANrev client management tools from within Web Help Desk promotes immediate and quantifiable technician efficiencies. The Benefits of Web-Based Help Desk Software Web-based help desk software has become the most popular way to manage technical inquiries and issues. The ability to access your help desk from any PC in the world is a very convenient tool. A Review of Popular Help Desk Software Programs Variations between help desk software programs include pricing, the numbers users accepted and ticket management options. As a result, determining the needs of your company is critical. The Advantages of Help Desk Support Software Help desk support software is a must-have for any new or existing online business. Even if the majority of your business is off-line, many people prefer online product and service support. Designing an Efficient Help Desk Environment Tech support help desks continue to be the butt of comedy channel comedians and late-night talk show banter. And while most of us may get a chuckle at the skit caller's frustration in trying to get an answer, in the real world a dysfunctional help desk is no laughing matter. Zendesk Releases Salesforce Application Integration Enables customers of the industry leading CRM to deliver agile support with Enterprise 2.0 help desk. Web Help Desk Software Integration With Apple Remote Desktop Leading cross-platform help desk software solution, Web Help Desk, announced seamless integration with Apple Remote Desktop 3, Apple's award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction. The Help Desk When you think of a help desk, what do you picture? Do you see a large desk with an elderly woman sitting behind it pencil behind the ear? Maybe it has a computer or two? Of course the person is smiling, but you know it's not going to be much help to talk to them. Now, transform this image to the computer help desk. The Need for Help Desk Tracking Software Companies that use help desk software note the many benefits of having it. Flexibility in web-based programs and the ability to effectively organize and manage trouble tickets are two of the most prominently praised features. Determining And Understanding Help Desk ROI Help desk ROI or return of investment is highly associated with customer satisfaction for both internal and external customers With high help desk effectiveness, customer satisfaction will translate to higher ROI and profit margins How a Call Center Help Desk Can Become an Extension of Your Business Saving You Time and Money By outsourcing call center needs, your company can be represented professionally and efficiently. An outsourced help desk can be a seamless addition to your business, and it is a resourceful way to save time and money. It will cost your company a fraction of what it costs to use an in house staff to communicate with your customers. 5 Traits of a Good IT Help Desk Over the last few years, IT help desks have grown in leaps and bounds When computers began to be more common in the workplace, IT help desks had a very small staff, sometimes made up of a single individual, who fielded calls and answered IT questions Finding Free Help Desk Software Many companies recognize the benefits of help desk software. From streamlining technical inquiries to responding quickly to customer issues, help desk software has become a basic part of most company's business strategies.

Home Site Map