RHUB Communications Releases TurboSupport – Dedicated Remote Support Web Conferencing Solution
Santa Clara, CA (Vocus) October 28, 2008 -- RHUB Communications, Inc. (RHUB), a premier provider of Web conferencing solutions, today announced the release of the company’s new TurboSupport series of Web conferencing appliances (http://www.rhubcom.com) for IT Remote Support and Help Desk applications. TurboSupport is a specialized version of RHUB’s award-winning TurboMeeting Web conferencing appliance, with features designed for the needs of dedicated Remote Support clients.
TurboSupport offers all the features that Remote Support and Help Desk departments require, including:
- Remote Support (http://www.rhubcom.com) - Take control of customers’ computers with one click - transfer files, reboot remote computer.
- Remote Access (http://www.rhubcom.com) - Access office or home computers remotely, from anywhere.
- Remote Monitoring (http://www.rhubcom.com) - Access employees’ computers without interruption.
- Web Training Seminars (http://www.rhubcom.com) - Fast access for attendees, five seconds to join, easy to use, operates in the browser.
- Advanced Vista features- remotely resolve “User Account Control” and reboot in “Safe” Mode
Neobits Inc., a distributor of small business communications systems, was instrumental in developing the Remote Support feature set, at their customer’s request.
"We are very excited about the new Remote Monitoring feature set available in RHUB’s TurboSupport appliances,” said Arvind Goel, President of Neobits. “We can now perform updates centrally, and maintain and support our employees' computers without interruption. TurboSupport also gives us the ability to prevent unauthorized use of desktop systems, and we can record computer activity if we choose to."
TurboSupport appliances are available in configurations that meet the needs of any organization:
- TS 100: 1 to 2 concurrent support sessions and access to a maximum of 100 remote PCs.
- TS 300: 2 to 10 concurrent support sessions and access to a maximum of 300 remote PCs.
- TS 700: 5 to 50 concurrent support sessions and access to a maximum of 700 remote PCs.
- TS 900: 10 to 500 concurrent support sessions and access to an unlimited number of remote PCs.
TurboSupport is the latest innovation in RHUB’s comprehensive line of Web conferencing solutions (http://www.rhubcom.com). RHUB specializes in On-Premise Web conferencing appliances that give users complete ownership and control of the hardware and software. On-premise appliances offer significant advantages over hosted solutions, including:
- lower Total Cost of Ownership;
- enhanced access security;
- no IT support required;
- integration features to enhance usability within customer environments; and
- customization opportunities.
RHUB’s On-Premise Web conferencing appliances are available in capacities that serve SMBs to global enterprises, and come with a one-year warranty for hardware and software. For a full listing of TurboMeeting and TurboSupport appliances and specifications, visit www.rhubcom.com.
Web Conferencing and the Environment
Organizations today recognize the advantages of incorporating environmental and social responsibility into their business models. Integrating “green” thinking into their operations translates to environmental benefits, operating cost reductions, more productive and satisfied employees, and an improved bottom line. Web conferencing is inherently green. It offers significant environmental benefits by performing as a substitute for business travel and by facilitating telecommuting – both of which reduce energy consumption and greenhouse gas emissions.
About RHUB Communications
RHUB is a premier provider of on-premise Web conferencing appliances that meet the needs of any organization. The Company’s end users total over 5,000 in a variety of market segments including services, manufacturing, and government. RHUB’s on-premise Web conferencing appliances focus on criteria of the highest importance to users: ease-of-use, affordability, security, control, and reliability. RHUB’s breakthrough View-Only technology enables users of any platform to join meetings by a browser, requiring no download. With a small footprint, and power draw of only 4.5 watts, RHUB’s on-premise Web conferencing appliances are the perfect choice for organizations seeking to improve their environmental credentials. RHUB is privately-owned and headquartered in Silicon Valley, California. For more information, visit www.rhubcom.com.
CONTACT:
Judy Plummer
Judy & George Corporate Communications
(831) 335-4937
judy @ judyandgeorge.com
Larry Dorie
RHUB Communications
(888) 633-8155
ldorie @ rhubcom.com
###
This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.
|
|
 |
 |
|
Putting the "Help" back into an Online Help Desk
The discussions and debates in the business world over helping customers with real people or software - help desk staff or help desk software - just might be missing the point. The fact is, at some point in a certain number of instances, it takes a real live person to solve the problem. The challenge is not to take your employees out of the loop and force your customers to use a FAQ list or fill out a web form (ticket), it is to maximize the value, to the customer, of both online and human resources.
The Need for Help Desk Tracking Software
Companies that use help desk software note the many benefits of having it. Flexibility in web-based programs and the ability to effectively organize and manage trouble tickets are two of the most prominently praised features.
Zendesk: Elegant New Application Enlightens IT Help Desk Management
Zendesk, combining a simple interface with powerful Web 2.0 enabled features, will change the way organizations manage their help desks.
Industry Leading Web Help Desk Tops 500 Customers
Implemented by leading education, enterprise and government organizations
The Benefits of Web-Based Help Desk Software
Web-based help desk software has become the most popular way to manage technical inquiries and issues. The ability to access your help desk from any PC in the world is a very convenient tool.
Web-Based Help Desk Software Integrates With Cross-Platform Client Management Solution
Web Help Desk, a pioneering web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. Imported LANrev asset discovery data and instant access to LANrev client management tools from within Web Help Desk promotes immediate and quantifiable technician efficiencies.
The Need for Help Desk Software
Any company that does business online needs help desk software. In many cases, help desk software is a vital component to a good business strategy that can help both the company and the client.
Free Computer Diagnostics are Being Offered by New York City's #1 Computer Service, New York Computer Help (Best of Citysearch 2006)
New York Computer Help announced to the Metro today that it will offer free computer diagnostics. This complimentary service will inform customers what is wrong with their computers and what the repair cost is. There will be no cost for the free diagnostic even if the customer decides not to proceed with the repair.
Hosted help-desk software? Is it better than a downloadable help-desk software?
Customized software can have a great impact on your business; no matter if your business is small or big. For instance, some desktop products such as MailJet will send personalized mails to a clients list, and software product such as RSS Feed Creator helps create, edit and publish feeds and podcasts, Network Sniffer software will help you view IP packets over a network and a System Purifier will act like a file shredder and junk file finder. All of these desktop products will make any webmasters life so much easier.
A Review of Popular Help Desk Software Programs
Variations between help desk software programs include pricing, the numbers users accepted and ticket management options. As a result, determining the needs of your company is critical.
Designing an Efficient Help Desk Environment
Tech support help desks continue to be the butt of comedy channel comedians and late-night talk show banter. And while most of us may get a chuckle at the skit caller's frustration in trying to get an answer, in the real world a dysfunctional help desk is no laughing matter.
The Advantages of Help Desk Support Software
Help desk support software is a must-have for any new or existing online business. Even if the majority of your business is off-line, many people prefer online product and service support.
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help desk managers interviewed were using automation to its fullest capacity.
Finding Free Help Desk Software
Many companies recognize the benefits of help desk software. From streamlining technical inquiries to responding quickly to customer issues, help desk software has become a basic part of most company's business strategies.
Using ASP Help Desk Software to Improve Your Organization
Executive Summary
The environment of Help Desk and Customer Support is changing rapidly today Instead of merely responding to a disgruntled caller with a problem, then solving the problem, or worse, taking down the information to find a resolution to the problem, ASP Help Desk Software and Customer Support Centers have to become a resource for the solution instantly, and hopefully be able to offer multiple solutions to the end user so they can either solve the problem on their own, or in best case scenarios, the Help Desk can offer potential solutions before the issue arises
|
 |
|
