Zendesk Releases Salesforce Application Integration
Copenhagen, Denmark (PRWEB) September 9, 2008 -- Zendesk, a leader in Web 2.0 help desk software-as-a-service (SaaS) solutions for online customer support announced today that it has released new Salesforce.com integration capabilities. The application allows customers to combine the power of the leading on-demand CRM solution with the most cutting-edge Web 2.0, on-demand help desk solution.
?Ironically, most SaaS CRM and helpdesk solutions focus exclusively on internal processes and are quite difficult to integrate to a company?s website,? says Mikkel Svane, CEO of Zendesk. ?By combining Salesforce and Zendesk you simultaneously achieve closed- loop communication with your customers from your website to your help desk and from sales to support.?
Whether they are searching a website, visiting a support forum or just sending an email, business customers are now going to the Internet as the first place they look for support. But for most companies, these outward-facing online customer touch points are not integrated to back-end CRM and support systems. Zendesk goes beyond traditional help desk solutions to provide a complete online support portal with seamless integration to the back-end help desk, enabling online customers to communicate much more efficiently with support representatives.
"CakeMail is a true, dedicated white-label email platform, so our customers expect responsive, interactive online support," comments Francois Lane, CEO of CakeMail. "The Zendesk support portal fits seamlessly into our website, and the Salesforce.com integration creates a 360 degree view of our customers by connecting our customer-facing support to our internal sales force automation system."
Out of the box, the Salesforce ?- Zendesk integration allows customers to submit support requests through email, web forms, forums and widgets. Requests are immediately captured and accessible by sales staff using Salesforce.com and support staff using Zendesk. Internal employees can look up support tickets using Salesforce.com contacts and accounts, while external customers get automated updates from Zendesk by email, forums, widgets and RSS.
"Combining Zendesk with Salesforce gives us an integrated best-of-breed SaaS solution," comments Mitch Grasso, CEO of Slide Rocket, a SaaS rich Internet application for design, delivery and management of professional quality online presentations. "Salesforce helps us manage our pipeline, while Zendesk enables agile, online customer support."
The Salesforce.com Zendesk integration component is available as a standard Salesforce app via Zendesk?s website, and will soon be available through Salesforce AppExchange.
About Zendesk:
Zendesk provides on-demand Web 2.0 help desk solutions. Using turnkey SaaS delivery, Zendesk deploys in minutes and provides a complete support community portal that lets customers communicate directly with the internal help desk. More than 500 companies and organizations from all over the world are already using Zendesk. You can too. Love your help desk! www.zendesk.com.
PR Contact:
Thomas Pedersen
thomas @ zendesk.com
Phone: 404-432-3408
###
This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.
|
|
 |
 |
|
LiveTime Licenses Sun's MySQL Database for its ITIL Service Management and Help Desk Products
LiveTime customers can now enjoy the cost and performance benefits of MySQL with free migration from SQL Server or Oracle.
Zendesk Releases Salesforce Application Integration
Enables customers of the industry leading CRM to deliver agile support with Enterprise 2.0 help desk.
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help desk managers interviewed were using automation to its fullest capacity.
How Help Desk Software can benefit your Business
There is no small organization or large corporate network remaining in business for longer without an adequate customer support service for troubleshooting.
InteQ Signs Eastern Mountain Sports as Newest Client on InfraDesk
Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive
Industry Leading Web Help Desk Tops 500 Customers
Implemented by leading education, enterprise and government organizations
The Advantages of Help Desk Support Software
Help desk support software is a must-have for any new or existing online business. Even if the majority of your business is off-line, many people prefer online product and service support.
Using ASP Help Desk Software to Improve Your Organization
Executive Summary
The environment of Help Desk and Customer Support is changing rapidly today Instead of merely responding to a disgruntled caller with a problem, then solving the problem, or worse, taking down the information to find a resolution to the problem, ASP Help Desk Software and Customer Support Centers have to become a resource for the solution instantly, and hopefully be able to offer multiple solutions to the end user so they can either solve the problem on their own, or in best case scenarios, the Help Desk can offer potential solutions before the issue arises
The Need for Help Desk Software
Any company that does business online needs help desk software. In many cases, help desk software is a vital component to a good business strategy that can help both the company and the client.
How a Call Center Help Desk Can Become an Extension of Your Business Saving You Time and Money
By outsourcing call center needs, your company can be represented professionally and efficiently. An outsourced help desk can be a seamless addition to your business, and it is a resourceful way to save time and money. It will cost your company a fraction of what it costs to use an in house staff to communicate with your customers.
A Review of Popular Help Desk Software Programs
Variations between help desk software programs include pricing, the numbers users accepted and ticket management options. As a result, determining the needs of your company is critical.
Finding Free Help Desk Software
Many companies recognize the benefits of help desk software. From streamlining technical inquiries to responding quickly to customer issues, help desk software has become a basic part of most company's business strategies.
Hosted help-desk software? Is it better than a downloadable help-desk software?
Customized software can have a great impact on your business; no matter if your business is small or big. For instance, some desktop products such as MailJet will send personalized mails to a clients list, and software product such as RSS Feed Creator helps create, edit and publish feeds and podcasts, Network Sniffer software will help you view IP packets over a network and a System Purifier will act like a file shredder and junk file finder. All of these desktop products will make any webmasters life so much easier.
Designing an Efficient Help Desk Environment
Tech support help desks continue to be the butt of comedy channel comedians and late-night talk show banter. And while most of us may get a chuckle at the skit caller's frustration in trying to get an answer, in the real world a dysfunctional help desk is no laughing matter.
Web Help Desk Launches Version 9 Cross-Platform Help Desk Software
Cross-Platform Web Help Desk Software Version 9 combines a more refined user experience with multi-tiered approval workflow and a revolutionary approach to asset management through plug-in architecture
|
 |
|
