Software can benefit your own Business
There is no small organization or large corporate network remaining in business for longer without an adequate customer support service for troubleshooting.Customer Support Software and Help Desk Software are useful aids to manage your communications with both actual customers and potential clients. This type of software help you centralize email inquiries live chat sessions and online issues among other activities.A typical Help Desk Software package often includes a convenient way to record issues received by phone as well as those submitted via online support ticket system. Help Desk Software also contributes to enhance interaction between staff and customers providing them with top notch technology that usually comprises knowledge and p...

LiveTime Licenses Sun's MySQL Database for its ITIL Service Management and Help Desk Products
LiveTime customers can now enjoy the cost and performance benefits of MySQL with free migration from SQL Server or Oracle.

InteQ Signs Eastern Mountain Sports as Newest Client on InfraDesk
Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive

Hosted help-desk software? Is it better than a downloadable help-desk software?
Customized software can have a great impact on your business; no matter if your business is small or big. For instance, some desktop products such as MailJet will send personalized mails to a clients list, and software product such as RSS Feed Creator helps create, edit and publish feeds and podcasts, Network Sniffer software will help you view IP packets over a network and a System Purifier will act like a file shredder and junk file finder. All of these desktop products will make any webmasters life so much easier.

Putting the "Help" back into an Online Help Desk
The discussions and debates in the business world over helping customers with real people or software - help desk staff or help desk software - just might be missing the point. The fact is, at some point in a certain number of instances, it takes a real live person to solve the problem. The challenge is not to take your employees out of the loop and force your customers to use a FAQ list or fill out a web form (ticket), it is to maximize the value, to the customer, of both online and human resources.

5 Traits of a Good IT Help Desk
Over the last few years, IT help desks have grown in leaps and bounds When computers began to be more common in the workplace, IT help desks had a very small staff, sometimes made up of a single individual, who fielded calls and answered IT questions

Designing an Efficient Help Desk Environment
Tech support help desks continue to be the butt of comedy channel comedians and late-night talk show banter. And while most of us may get a chuckle at the skit caller's frustration in trying to get an answer, in the real world a dysfunctional help desk is no laughing matter.

How a Call Center Help Desk Can Become an Extension of Your Business Saving You Time and Money
By outsourcing call center needs, your company can be represented professionally and efficiently. An outsourced help desk can be a seamless addition to your business, and it is a resourceful way to save time and money. It will cost your company a fraction of what it costs to use an in house staff to communicate with your customers.

Web-Based Help Desk Software Integrates With Cross-Platform Client Management Solution
Web Help Desk, a pioneering web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. Imported LANrev asset discovery data and instant access to LANrev client management tools from within Web Help Desk promotes immediate and quantifiable technician efficiencies.

Web Help Desk Software Integration With Apple Remote Desktop
Leading cross-platform help desk software solution, Web Help Desk, announced seamless integration with Apple Remote Desktop 3, Apple's award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.

Zendesk Releases Salesforce Application Integration
Enables customers of the industry leading CRM to deliver agile support with Enterprise 2.0 help desk.

Web Help Desk Launches Version 9 Cross-Platform Help Desk Software
Cross-Platform Web Help Desk Software Version 9 combines a more refined user experience with multi-tiered approval workflow and a revolutionary approach to asset management through plug-in architecture

SharePoint-based Help Desk Solution Improves Town of Oakville's Issue Resolution
SharePoint-based Help Desk Solution from SharePointHQ Improves Town of Oakville's Issue Resolution through its SharePoint 2007 Portal

SharePointHQ Introduces SharePoint Help Desk Solution
SharePointHQ HelpDesk Offers Small and Medium-sized Companies a Fully Integrated SharePoint-Based Help Desk Solution